DHL Service Process Analysis free essay sample

Service Blueprint for DHL Global Delivery Process DHL’s Service System Evaluation DHL is consistent with their mission of making the most scale and experience and passion, and to be the first choice worldwide. DHL with their eService and technology has excellent services that provide access to systems that ensure customers have control and visibility of their supply chains at all times. Products can be track, and ordered online. Operates on global scale, in more than 220 countries, provides services that appeal to most of the world, they have such a large market in which to operate, and made tremendous revenue. They can also achieve global economies of scales. DHL is being cost effective with implementation of the smart-truck project, it is the program which allows DHL to deliver faster the data are transmitted directly to the dynamic route planning system, which recalculates the routes, depending on the current order situation and volume of traffic. We will write a custom essay sample on DHL Service Process Analysis or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page DHL values are that they are well known and with a very good reputation, creativity for improving the effectiveness of DHL with its customers, for them it implies estimating the time requires for collecting the goods from the doorstep of the sender and the estimating the time for the package to reach the final customer or destination. Physical Evidence Customer Arrive Ask for delivery Services Drop off package Pay and leave Line of information Contact Persons Greeted by Customer Service Representatives Customer Service Represetative provides service requested Custoner services Representative describes the type of services and takes package with the airway bill The representative Checks to see if the airbill is complete and correct The representative takes payment, charge credit card or customer account The representative takes the package to be shipped to the sorting center Line of visibility Onstage Employee The night or day shift gets package to be shipped to the sorting facilities Prepare Package for Shipment Support Bakcstage Employee Online Tracking System Provide airbill, time for delivery and rate information Customer Services Representative Envelopes and boxes available for Customers